Delivery Information

Shipping

All orders are delivered by GLS, Xpressen Home Delivery, DAO or our own van, who ever you choose through the check out process.

Your order is delivered to the nearest parcel depot by GLS or to your doorstep by Xpressen or ourselves.

We deliver your order to the nearest pickup point within 24 hours (weekdays) from receiving your order.

Parcel tracking information is sent to you by e-mail and/or TXT by the transport provider.

Did you pay with MobilePay? Don't forget to state your order ID in the 'Message' field.

We Deliver

We now offer deliveries with our own delivery van in Nordsjælland, Storkøbenhavn, København and Roskilde.

If you order for more than 600 dkr and the weight of the order exceeds 19 kg we can deliver at affordable prices.

We deliver to your doorstep, except apartment buildings where we deliver to the front door.

(often, when ordering beverages, the weight exceeds 19 kg.)

We will contact you to arrange date and time of the delivery.

Split deliveries

We don't make split deliveries. If for some reason an ordered item is out of stock at order time, the whole order is shipped once the missing items are in stock again.

You will always be informed about back-orders by phone or e-mail

Damages

If your shipment has been damaged upon arrival, you will have to contact the transport provider (GLS or Xpressen) to file a claim. We pack all orders according to the forwarders standards, but from time to time we unfortunately experience rough handling during the transport from our shop to your pick-up point or home address.

On the good side, we are shipping more than 800 orders annually and we have less than 10 damages per year which is a little more than 1%.

Returns

We don't accept returns which have not been accepted in our system. If you want to make a return go to the 'RETURNS' page and fill in the information.

We don't accept returns of opened packaging of consumables.